Consumer Laptop Complaints Rise in 2009
Fri, 29 Jan 2010
A new report has revealed that the number consumer complaints about laptop PCs have risen by 42 per cent during the past twelve months. The report from the Consumer Direct division of the UK Office of Fair Trading said that overall complaints dropped in 2009, but those relating to laptops and TVs increased significantly. With 12,395 complaints made about notebooks alone, not including desktop PCs, director of Consumer Direct, David Fisher, considered the possibility that the increase in the number of complaints could simply correlate to the significant jump in laptop sales in recent years.

PC World recently reported that nearly one in three consumers has suffered significant problems with their notebook computer, citing Dell and Hewlett-Packard products as the most likely to encounter difficulties. By contract, Apple and Toshiba were named as the most reliable.

There were a number of studies in 2009 which exposed contradictory findings on the reliability of the products of various PC manufacturers. A study from SquareTrade suggested that Asus and Toshiba were the most reliable, whereas Lenovo’s computers were not as dependable – a finding which Lenovo has since contested.

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