1st February 2018
 

iPhone users know all too well the issues faced when using Apple’s software. Poor battery life and minimal available storage are arguably the most common issues outlined by customers. Recently, the performance of older models of the iPhone has significantly declined and the public are linking this performance decline with the latest IOS update. However, concerns aren’t just with Apple’s customers, the company is also facing an official investigation. US authorities want to find out whether Apple mislead consumers and breached security laws with their disclosures around their software update.

Apple’s Customers Have Been Let Down

The investigation was motivated by an update to the IOS software released in late 2017. Apple emphasised to its customers that the update was meant to improve battery life and prevent phones from suddenly shutting down. Despite the reassurances, Apple’s customers were not convinced and accused the company deliberately making their older phone models obsolete to push customers into buying new handsets.

An Investigation is Underway

Apple have already faced investigations in France as well as lawsuits in the US and Israel. Although Apple confirmed that they have been contacted by US investigators, they have refused to elaborate which organisations they are in contact with. It can be assumed that the US Securities and Exchange Commission and the Department of Justice could be involved, as they generally lead any investigations into security violations.

Did Apple Withhold Information from Consumers?

Investigators are trying to find out whether Apple broke security laws by not disclosing to consumers the true impact the update would have on older phones. Nevertheless, Apple maintains that they haven’t deliberately degraded the performance of their phones to improve the sales of their latest handsets. In a statement, the company said: “We have never – and would never – do anything to intentionally shorten the life of any Apple product or degrade the user experience to drive customer upgrades”.

Although Apple denies the security infringement, they have still apologised to their customers for the December update. Furthermore, the company has also offered a discount on replacement batteries. Development is also underway for a new feature which allows iPhone users to monitor the state of their batteries.