Asus customers who have found a GPS fault with their Asus Eee Pad Transformer Prime tablet are to be offered a refund or an extension of the standard warranty from 12 months to 18 months, the company has confirmed.
The announcement highlights what has been a turbulent few months for the hybrid laptop / tablet, with users complaining about the device’s Wi-Fi and GPS functionality, leading to rumours that its UK launch would be delayed.
In a blog post, Asus said: “Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK.”
Customers who want to keep their tablet will have their warranty extended by 6 months. But if they purchased it from a retailer who offered an additional 12 months warranty, it will remain at two years.
On the issue of Wi-Fi problems affecting the Transformer Prime , Asus said: “After extensive checks we can confirm that no units have been supplied to the UK with a known Wi-Fi issue. Any customers experiencing Wi-Fi issues specifically are advised to contact our support hotline.”
“Asus prides itself on delivering an unrivalled user experience, and we offer our sincere apologies for any inconvenience that our customers may have encountered,” the company added.
The Asus Eee Pad Transformer Prime is powered a quad-core CPU and 12-core GeForce GPU which allows for 1080p high-definition video playback. It runs Android 3.0 Honeycomb, packs an eight megapixel camera and comes with an excellent keyboard dock .