Microsoft forced to clean up its Windows 10 act

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Microsoft has revealed it will be offering “clearer options” to users with regards to its Windows 10 update, as of this week.

This comes after a woman in Seattle managed to successfully sue the technology giant this week for $10,000, after claiming the software installed itself without her permission, causing significant disruption to her computer, consequently affecting her business.

Microsoft has been heavily criticised in the last few months over claims that the Windows 10 update was being forced on users, even if they didn’t want to install it, as the company tried to speed up the adoption of its latest software.

In the status which appears, suggesting updating to Windows 10, Microsoft classed it as being “recommended” – a status normally only given to highly important security updates. Not only this, but when users clicked the red “X” at the top right of the prompt box, instead of completely cancelling the update, it just rescheduled it to begin the update at a later time, often without the users’ knowledge.

There are approximately 300 million devices around the world with Windows 10, and although Microsoft maintains it provides an improved computing experience, and greater security, some users do not want to upgrade. Their concerns range from Microsoft intruding on privacy to their hardware being unable to support the new software.

Executive vice-president Terry Myerson said: “”The new experience has clearer options to upgrade now, choose a time, or decline the free offer. If the red-x is selected on this new dialog, it will dismiss the dialog box and we will notify the device again in a few days.

“We continue to recommend all of our customers upgrade to Windows 10 before the free upgrade offer expires on July 29.”

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