o2 offering all affected customers compensation

Following the network coverage disruption for O2, GiffGaff and Tesco Mobile customers, O2 have confirmed that they will offer their customers something to “make it up”.

Via the O2 blog, O2 are offering only affected Pay Monthly customers 10% off their July subscription which is equivalent to three days of compensation. They are also offering only affected Pay & Go customers 10% extra on their first top-up in September. These will be applied automatically without you having to do anything to activate them.

Furthermore, a free £10 voucher to spend in O2 stores, or redeemed on the O2 Priority Moments app will be available to all customers, affected or not.

O2 will be contacting every customer, via text message, who has been affected to “say sorry” and inform them how to get their £10 voucher.

With the technical glitch still unknown, the company will “remain focussed on identifying the root cause of the incident”, affecting over 23 million customers.
Customers from O2 were unable to make and receive calls, access the internet via their device and/or sending texts.

Those from GiffGaff were also shook by the outage but will be getting 10% additional credit with every top-up this week. Tesco Mobile, who were also affected by the problems, have not said what they will be offering their customers, if anything at all.

X