The ban on mobile roaming charges in the EU comes into effect on Thursday 15 June, making the lives of many tourists and holidaymakers easier and cheaper, but you need to make sure you don’t get caught out and face ‘bill shock’.
The ‘Roam like Home’ rules allow you to use your mobile phone in any EU country with the regular allowance of calls, text messages (SMS) and mobile data, instead of having to pay high additional roaming charges. The price you pay for calls, text messages (SMS) and mobile data usage will remain the same as when you are in your home country.
However, consumers are being warned to keep track of their tariffs to avoid unexpected costs.
While you will be able to use your minutes, texts and data in EU countries at no extra cost, if you surpass the agreed limits of your package then you will be hit with the same additional fees you would receive at home for exceeding your limits, and this could potentially cost a lot of money.
Alex Neill, Which? managing director of home products and services, said: “Many will reap the benefits of these changes and will no longer be put off from making calls abroad.
“However, it is important that you take a close look at what is or isn’t included in your current mobile deal. Not knowing what’s included could lead to some surprising charges on your next bill.”
Which? also stressed that consumers should double check with their provider whether the country they are travelling to is included in the ban. Turkey, for example, is currently only going to be included in the ban by Vodafone, with other providers charging additional roaming charges.
Additionally, some providers have different terms for their customers whose tariff is Pay As You Go (PAYG) and those who pay monthly, so ensure you check the details that apply to you.