Fire risk results in Microsoft products recalled

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Hundreds of thousands of power cords for Surface Pro tablets are being recalled by Microsoft, because of concerns over overheating and fires.

Except for the new Surface Pro 4, the voluntary recall will apply to all models sold in Europe before 15 July 2015. For anyone who bought theirs in the USA, the recall applies to models sold before March 2015.

Those potentially affected are the Surface Pro, Surface Pro 2 and Surface Pro 3 models.

Customers who return their cable will receive a free, fully functioning cable from Microsoft, and it is a worldwide recall.

“As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord,” said a spokesperson.

“We will be releasing details of how customers can obtain a free replacement cable shortly.”

The first Surface Pro was released in February 2013. In January 2015, Microsoft revealed revenue from the Surface had, for the first time, reached $1bn during the fourth quarter of 2014, boosted significantly by sales of the Surface Pro 3.

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